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SHIPPING

STANDARD SHIPPING ON DOMESTIC ORDERS - PLEASE ALLOW 2-3 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND 3-5 DAYS TO SHIP.

 

CHANGING SHIPPING ADDRESS

SHIPPING ADDRESSES CANNOT BE CHANGED once your order has shipped. if your order has not shipped, you can contact us to request an address change.

 

AM I ABLE TO CANCEL MY ORDER?

ONCE AN ORDER IS shipped, WE CANNOT CANCEL OR MODIFY A SHIPMENT. if your order has not shipped, you can contact us to cancel your order.

 

HOW CAN I TRACK MY ORDER?

ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION.

 

WHAT IS THE RETURN POLICY?

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR trokiando PURCHASE, FOR ANY REASON, WE WILL OFFER YOU A RETURN AND REFUND WITHIN 14 DAYS OF delivery.

*SOME RESTRICTIONS APPLY.

*products must be unused and in original packaging to be eligible for a refund. a fee will be deducted from the refund amount for returns & exchanges. NO EXCHANGES OR REFUNDS ALLOWED FOR PRE-ORDER ITEMS.

 

 

TO REQUEST A RETURN

TO BEGIN THE RETURN PROCESS, PLEASE CONTACT shipping@trokiando.com and include your name and order number.

 

WHAT IS THE REFUND POLICY?

ONCE YOUR RETURN HAS BEEN PROCESSED, YOU WILL RECEIVE A CONFIRMATION OF YOUR REFUND. please allow 3-5 business days for your refund to be deposited back into your account.