SHIPPING

PRIORITY SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.

You will receive an email from support@trokiando.com when your order has been confirmed. Purchased items will be shipped within 1-2 weeks of the order being placed unless otherwise noted on the product description. Most orders usually ship within 2 to 3 days excluding holidays or weekends. Please allow up to 3 weeks for your delivery to arrive. If you still have not received your order after 3 weeks, please notify support@trokiando.com

 

CHANGING SHIPPING ADDRESS

SHIPPING ADDRESSES CANNOT BE CHANGED once your order has shipped. If your order has not shipped, you can email support@trokiando.com to request an address change.

 

AM I ABLE TO CANCEL MY ORDER?

ONCE AN ORDER IS shipped, WE CANNOT CANCEL OR MODIFY A SHIPMENT. If your order has not shipped, you can contact us to cancel your order.

 

HOW CAN I TRACK MY ORDER?

ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION.

 

WHAT IS THE RETURN POLICY?

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES ALLOWED. PLEASE DOUBLE CHECK YOUR SIZING AND PRODUCT INFO BEFORE PLACING YOUR ORDER.  

If your items arrived damaged, please email support@trokiando.com with your Order # and pictures of the damaged items.